If your website is missing one of these items this could explain why its not living up to it’s potential.
1. Navigation bars – header/footer. It’s a good idea to have them both just for simplicity. Try to give every incentive for the user to visit another one of your pages and potential use your services.
2. About page – with useful information. Sure you have an about page, but is there anything unique in there which personalizes you or your services? Anyone visiting your about page wants to check up on you and get a better feel for your company. If you provide good info and background that could be enough to seal the deal.
3. Updates. Having the option to subscribe to a newsletter or blog feed keeps your visitors in the loop. This takes the guess work out of the equation and gets new content to your visitors as you produce it.
4. Browser compatibility. Not every visitor is using IE7 (or Firefox, or even Safari). From a visitor’s point of view a web site that does not display properly in the browser “I’m” using never leaves a good impression. It takes a bit more of an effort but I’m the the user visiting from their iPhone will appreciate it.
5. Search. Maybe you haven’t created a page for every topic but you certainly have covered it on a few other pages. Sometimes a search feature will provide the answer for the user who doesn’t fit into the standard category.